Global Energy, Carbon & Nature Strategy

Challenge

• Lush operates a global portfolio of almost 1,000 retail stores, manufacturing sites, and offices.

• Needed to:
  • Manage energy and carbon performance consistently worldwide.
  • Comply with UK ESOS Phase II regulations.
  • Understand the biodiversity impact of global ingredient sourcing.
  • Calculate a full global carbon footprint across Scope 1, 2, and 3.

Our Approach

Pilio supported Lush through:

• Deploying our energy and carbon management software across global operations.

• Preparing the ESOS Phase II evidence pack, identifying UK energy and carbon saving opportunities.

• Conducting an innovative biodiversity impact assessment of ingredient sourcing, linking supply chain action to nature-based solutions for carbon reduction.

• Calculating Lush’s global carbon footprint (2024) including:
  • Shops and offices (energy use)
  • Manufacturing sites
  • Business travel and staff commuting
  • Supply chain procurement
  • Waste and franchises
  • Online orders

Results

• Evidence pack enabled Lush to identify cost and carbon savings across UK operations.

• Global carbon footprint established, covering full Scope 1, 2, and 3 emissions.

• Clear understanding of biodiversity impacts in ingredient sourcing.

• Foundation for integrating nature-based solutions into climate strategy.

Client Impact

• Robust data to guide Lush’s net zero and biodiversity commitments.

• Strengthened leadership in ethical and sustainable retail.

• Practical tools for managing energy and carbon across a complex, global portfolio.

Next Steps

• Implement energy and carbon reduction opportunities identified through ESOS.

• Develop a nature-based solutions programme for supply chain impacts.

• Continue annual global footprinting and monitoring.

Takeaway

By combining energy management, carbon footprinting, and biodiversity impact analysis, Lush is building a holistic sustainability strategy that addresses both climate and nature across its global operations.